Information Technology Directorate General
Introduction
In today’s situation, the effective use of information technology has become a critical factor in enhancing the capacity and relevance of a department. Over recent years, banks and their service delivery to citizens have undergone significant advancements. It is now widely recognized that the ability to provide high-quality, efficient, accurate, and cost-effective banking services is largely contingent upon the extent of integration and utilization of information technology solutions.
Over the past decade, banking operations have advanced through the use of advanced computational and communication technologies. Our citizens now routinely utilize the internet for transactions, communication, and information. It is worth noting that this is not the end of the process; rather, public demand for convenient access to information and streamlined banking services is expected to continue increasing.
With these developments in mind, the Directorate General of Information Technology at Da Afghanistan Bank has endeavored to make accounting processes faster, more transparent, and more secure by providing modern technological services, while simultaneously offering the necessary facilities to support staff in performing their duties.
Vision
Committed to its leadership role in advancing the objectives of DAB by actively engaging in the adoption of technological innovations and advancements.
Objectives:
- Providing enhanced services to employees through a customer-centric service model reflecting the Bank’s commitment to customer service.
- Emphasizing the E-Governance model.
- Supporting DAB’s core business needs with appropriate information and communication technology capabilities to match the region’s pace of growth.
- Fostering cooperation and coordination with all directorates and foreign member banks.
- Making strategic investments in information technology, aligned with DAB’s strategic directions and vision.
- Harmonizing IT application configurations to maximize the value of existing technology investments.
- Ensuring secure and compliant information management in accordance with legislative requirements.
Mission:
The mission of the Information Technology (IT) Directorate is to provide the capacity, expertise, and technological services through which the banking sector and DAB can achieve significant development. The IT Directorate, with its skilled and dedicated staff, delivers excellent services to both customers and bank employees. At the same time, the directorate, guided by its core vision, ensures effective technological solutions, information security, and continuous development in information technology. The IT Directorate is committed to fulfilling its mission through the following points:
- Focusing on customers by understanding their needs and offering options that meet their needs and the needs of the DAB.
- Enhancing employees’ awareness of how to implement and utilize technological resources and their impact on work processes.
- Providing high-quality, reliable, and effective services.
- Collaborating with IT users to ensure the information security of DAB, using the best accepted technological practices.
- Timely addressing changes in technology products and resolving potential challenges in compliance with legal provisions.
Structure
The Directorate General of Information Technology has two deputy directorates with the following Sections.
- Protection and Information Section
- Network Infrastructure Section
- Application Section
- Software Development Section
- Repairs Section
- Database Section
- Swift Section
- Emails Administrator Section
- System Administrator Section
- CBS Users Administrator Section
- Help Desk Section
- CCTV Section.